We craft joy and spinkle stardust

Terms and Conditions

Terms and Conditions for Charma Last updated: [25/6/2026]
 
1. Orders & Acceptance
 
All orders are subject to acceptance by Charma. Once you place an order, you will receive an order confirmation email — but that does not guarantee acceptance. We reserve the right to cancel any order for any reason (e.g., payment issues, stock errors, or suspicious activity). If we cancel, you will be refunded in full.
 
2. Production & Shipping
 
Times Prep time: Up to 2 business days from order confirmation (business days exclude weekends and public holidays in Malta).
 
Delivery time: Up to 2 business days once shipped. Total estimate: Usually 3–4 business days, but not guaranteed. You will receive a shipping confirmation with tracking when your order departs. Delivery times are estimates, not guarantees. Charma is not responsible for delays caused by carriers, weather, or customs.
 
3. Shipping Address
 
You are responsible for providing the correct shipping address. If a package is returned due to an incorrect address, you will be responsible for re-shipping costs. If you notice an error after placing your order, please reply to your order confirmation email promptly — we will make every effort to correct it before production begins.
 
4. Lost or Stolen Packages
 
Once tracking shows "delivered," the package is considered delivered. Charma is not responsible for lost or stolen packages after delivery confirmation. However, if an issue arises, please contact us — we will assist where possible.
 
5. Damaged, Defective, or Incorrect Items
 
If your stickers arrive damaged, defective, or if we sent the wrong design: Contact us within 7 days of delivery Include your order number and a clear photo of the issue. We will offer a free replacement or refund (your choice). This policy does not cover normal wear and tear or damage resulting from improper use (stickers are durable, but not indestructible).
 
6. Returns & Exchanges
 
Due to the nature of our products (small, affordable, and frequently produced in limited quantities or custom orders), Charma does not accept returns or exchanges for the following reasons:
  • Change of mind Aesthetic preferences (e.g., "does not fit my style")
  • Accidental selection of the wrong design,
  • Semi-custom name stickers and fully custom event stickers are final sale and cannot be returned or exchanged, unless defective or incorrectly printed by Charma.

Should you find yourself genuinely unsatisfied with your purchase, we encourage you to contact us via reply to your order email. We will review requests on a case-by-case basis and may, at our discretion, offer a discount or replacement. We strive to treat our customers fairly and ask for the same in return.

 
7. Refunds
 
Refunds, when approved, will be issued to your original payment method within 3–5 business days. You will receive a confirmation email once the refund has been processed.
 
8. Cancellations
 
For standard stickers: Cancellations are accepted before production begins. Once production has started, cancellation is not available.
 
For semi-custom name stickers (Section 10.1):
 
Cancellations are accepted only before personalisation (name insertion) begins. Once the name has been added to the design, cancellation is not available.
 
For fully custom event stickers (Section 10.2):
 
Cancellations are accepted only before proof approval. Once you approve the proof, no cancellation or refund is available.
 
After shipment:
 
Cancellation is no longer possible for any order type — please refer to our return and replacement policy instead.
 
9. Colours & Variations
 
We make every effort to display accurate colours in our product photography. However, different screens and devices render colours differently. Actual sticker colours may vary slightly from what you see on your monitor or mobile device. Such variations do not constitute defects.
 
10. Custom & Personalized Stickers
 
10.1 Name Tags & Kids' Name Stickers
 
Charma offers semi-custom name stickers (e.g., name tags, stickers featuring a child's name). Please note: The designs (colours, graphics, fonts, layouts) are created by Charma and remain our property. Only the name is personalised per order. These designs are not exclusive to any single customer — the same design (with different names) may be sold to others. By placing an order, you confirm that the name provided is for lawful and appropriate use.
 
Refunds are not available for semi-custom name stickers unless there is an error on our part (e.g., wrong name printed, manufacturing defect)
 
10.2 Fully Custom Stickers for Private Events
 
Upon request, Charma produces fully custom stickers for private events such as children's parties, birthday celebrations, or other gatherings.
 
Process:
  • Contact us via email with your request, including desired design, quantity, and event date.
  • We will provide a quote and estimated production timeline.
  • A proof will be shared for your approval before production begins
  • Production will not commence until we receive your written approval.
Ownership & Usage: You retain ownership of any unique artwork or logos you provide. Charma claims no rights to your event-specific designs. We will not resell your event-specific custom stickers to other customers.
 
Pricing & Refunds: Full payment is required before production begins (unless otherwise agreed). Refunds are not available once production has started, unless the error is on our part. Cancellations before proof approval may be eligible for a full refund
 
Lead Time:
Custom event stickers require additional production time. We will confirm timelines upon request. Standard prep time of up to 2 business days does not apply to fully custom orders.
 
11. How to Request Fully Custom Stickers for Events
 
To request a quote for custom event stickers (e.g., children's parties):
  • Email: [Your email address]
  • Subject Line: Custom event sticker request
  • Please include: Event type and date. Desired sticker size and quantity. Any artwork, logos, or colour preferences (if applicable). Your shipping address in Malta.
  • We will respond within 1–2 business days with pricing and availability.
 
12. Intellectual Property
 
All original sticker designs created by Charma are the property of Charma. You may not copy, reproduce, resell, or redistribute them without explicit permission. Custom designs you provide for event stickers remain your property — Charma will not resell your artwork.
 
13. Privacy
 
Charma collects your name, email address, shipping address, and order history solely for the purpose of processing and fulfilling your orders. We do not share or sell your personal data to third parties. For more details, please refer to our [Privacy Policy link].
 
14. Governing Law
 
These terms and conditions are governed by and construed in accordance with
the laws of Malta. Any disputes arising from your use of this shop or these terms shall be subject to the exclusive jurisdiction of the courts of Malta.
 
15. Contact Information
 
For any order issues or questions: Email:  Please reply to any order email — we typically respond within 1–2 business days.
 
16. Changes to These Terms
 
We may update these terms from time to time. The "Last updated" date at the top of this document will reflect any changes. Continued use of our shop following such updates constitutes acceptance of the revised terms.